FAQ'S

FAQ's

-How quickly will you dispatch my package?

All orders are posted within 1 working day.

-Do you ship internationally?

Yes, we ship worldwide! International tracked and signed shipping is available at checkout on every item. We offer FREE SHIPPING on international orders above £200 automatically at checkout.

-Do you ever offer free shipping in the UK?

We offer free shipping on orders above £75 within the UK automatically at checkout!

-How do I know if something is available?

All items are available to buy on the online store unless marked as sold out!

-How long does delivery take within the UK?

You can usually expect UK delivery to take 2-4 working days from dispatch. All orders 

 -How long does international delivery take?

We send all items via a tracked and signed international delivery service so you can usually expect delivery to take 3-10 working days from dispatch. Please note this can sometimes be delayed at customs so is not a guaranteed delivery period.

-My item hasn't arrived, what should I do?

If you haven't received your order yet and think you should have, first please check your email (including junk/spam folder) for an order confirmation and confirmation of dispatch which should have tracking details for your parcel in it. If you cannot find these details feel free to get in touch at EKIZAHSTUDIO@gmail.com and we will do our best to get back to you within 48 hours (Mon-Fri). You can find our full delivery info & policies HERE.

-Do you offer returns?

Yes, please see our DELIVERY + RETURNS page for full details on how to return an item.

-Will I get a receipt for my purchase?

Yes, you should automatically be sent an order confirmation via email as soon as your order is placed. If you haven't received this, please first check your spam/junk email folder and make sure your mail inbox is not at full capacity storage. If you still don't have any luck finding the order confirmation, send us an email at EKIZAHSTUDIO@gmail.com and we can resend this to you! Please allow 48 hours for us to get back to all emails (Mon-Fri).

 

If your question hasn't been answered please contact us at EKIZAHSTUDIO@gmail.com and we will be more than happy to help! We try to respond to emails within 48 hours Monday - Friday. This may take longer during busy periods, we always respond to emails as quickly as we can.